Frequently Asked Questions
Stevensbooks is currently obligated to collect sales tax on orders shipped to New York addresses. Each state's tax laws specify what purchases are subject to sales tax. The sales tax quoted at checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees.
No sales tax is charged when purchasing e-gift cards; however, purchases paid for with e-gift card credits may be subject to tax.
Stevensbooks currently offers free shipping for U.S. domestic orders and store pickup orders.
Some items carry an additional delivery charge due to weight, size, specialty packaging or freight delivery. These delivery charges are clearly listed on the items they apply to and are not eligible for any combined or reduced shipping offers.
Unfortunately we do not have the administrative capability for customers to edit and remove items from an order once it has been submitted. Please contact with our customer service to cancel and refund order. There will be no charge to the credit card on file for successfully cancelled orders. Once an order has been cancelled on our administration system, we cannot reinstate it.
Service specialists may place an order for you, however, for the security of our members, your payment details and shipping address must already be stored in your account.
Our return policy strives to be as flexible as possible for our customer while allowing us to provide access to great products at a significant discount. As a result, not every product can be returned or returned for cash.
All items are returnable unless the item is marked Final Sale or otherwise noted as non-returnable on the product page. Exceptions may apply so please check the individual product page carefully. The return availability status is also noted on each product in your cart at checkout.
For returnable items, you can receive a refund back to the original form of payment with no shipping fee charge.
If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item.
Eligible item(s) must be returned or exchanged within 21 days of the item shipped date or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes.
If you need any further assistance or clarification, please contact Customer Support.
We're happy to exchange an item for another size if we have it available in our inventory and your item is returnable.
As part of the exchange, you will be asked repurchase the item in the alternative size and send the original one back to us. Once we receive your return back in the warehouse you will be reimbursed to the original form of payment and any applicable return shipping fee will be waived.
We will not store your Credit Card info in our database. Please contact with your credit card company for details.
If you are receiving too many Stevensbooks emails, you can tailor your email notifications by visiting the 'Email Notifications' section of 'My Account'.
If you are having trouble logging in, simply visit your Stevensbooks account page and you can click on the 'Forgot Your Password?' link in the sign-in box. Once you enter your email address in the field provided, we will send you an email outlining the steps on how to reset your password.
Please note that the link is only valid for twelve hours after the email was sent and will expire after this timeframe. Make sure your new password is at least six characters long and allow for up to one hour for the system to update.If you have difficulty with the link, please try using a different internet browser. Google Chrome and Firefox are the most compatible.
If you you continue to have difficulty or don't remember the email address you used to register, give us a call and we can search our database for you.