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About Us
Payment Options
Payment Options
Paying by Credit Card
Stevens Bookshop Website accepts MasterCard, American Express, Discover, Visa. On the Payment page, select the card type you want to use and then enter your card number, expiration date, and, if your card has one, the card security code.
Paying by Paypal
On the Payment page, select PayPal as your method of payment. You will be redirected to PayPal's web site to confirm the financial details of the transaction. Once you confirm your payment via PayPal, you will return to Stevens Bookshop Website to finish placing your order.
PayPal is a safe and easy way to make a secure online payment. It allows online shoppers to enter and store credit card and billing information in one place, thereby eliminating the need to store and update this information on multiple sites.
Paying by Phone
Click the "Pay by Phone" button and then complete the Checkout process. Make sure you arrive at the Thank You page to ensure that we receive your order.
As soon as we receive your order, we’ll send you a confirmation email that includes your order number and instructions for completing your payment by calling 919-872-5995, between 9 a.m. and 8 p.m. ET, Monday through Saturday, we are not available during Sunday.
Please call as soon as possible -- we will not begin fulfilling your order until we have your payment information. Your order will be automatically canceled if we do not receive payment information within 7 days.
About Credit and Debit Card Procedures
There is a general difference between paying with a credit card versus a debit card. Most credit card companies first authorize a customer's card when an order is placed, then actually charge the account when the item is provided -- in our case, at the time we ship your order.
Most debit cards reserve funds from a customer's bank account at the time of the original transaction. That amount, therefore, is unavailable to you. When the order ships, the bank pays that debited amount to Stevens Bookshop. Please note how the situations below affect your accounts.
Pre-order Items
If you pre-order an item and pay with a credit card, the authorization for that purchase usually expires in seven days for Visa, or 30 days for MasterCard, American Express, and Discover cards. For items that are due to arrive in more than 30 days, we may need to obtain another authorization from your credit card company. Your credit card is charged only at the time we ship the product.
If you pre-order an item and pay with a debit card, your bank places a hold on your account for the amount of that purchase. If your pre-order has not shipped within the allotted authorization time frame (7 days for Visa and 30 days for MasterCard, American Express and Discover), we may need to obtain another authorization from your debit card company. Debited funds are only paid to us when your order ships.
Please be aware that bank policies and procedures vary. If you experience any delays or errors regarding the availability of funds in your bank account, direct your questions to the bank.
Backorders and Other Delays
Payment for backorders or delayed products is generally the same as described above for pre-ordered items. If you are using a credit card, it will be authorized but not charged until the item ships. If you are paying by debit card, your bank reserves the funds and forwards that amount to us when we ship the item.
Cancellations
If you cancel an order, or if an order is cancelled because a product is unavailable, your credit card will not be charged. If you used a debit card, please be aware that although we do not charge your card until the order ships, banks place a reserve against your bank account when your order is placed. If you used a debit card and your order was cancelled, it is your bank's responsibility to release the reserve against your account. Bank policies and procedures vary with regard to releasing a reserve on funds. Any questions about releasing funds should be directed to your bank.
About Credit Card Security
The personal information you enter in your Stevens Bookshop Website account -- including your billing information -- is protected using Secure Sockets Layer (SSL) encryption technology provided by Google Checkout and Paypal. We use this technology to prevent your information from being viewable as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers at restricted-access sites. Please see our Terms of Use for further details.
