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Call Centre Management

Call Centre Management

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  • ISBN-13: 9781906403935
  • Publisher: Global Professional Publishing
  • Release Date: Dec 31, 2016
  • Pages: 200 pages
  • Dimensions: 0.0 x 0.0 x 0.0 inches


This book will provide existing and prospective call center managers with an extensive, detailed and critical knowledge of call center operations and will help to develop a range of skills, techniques and practices in the management of human and technological resources in relation to financial services sector call center management.

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