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Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)

Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)

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  • ISBN-13: 9781633690783
  • Publisher: Harvard Business Review Press
  • Release Date: Feb 16, 2016
  • Pages: 128 pages
  • Dimensions: 0.00 x 1.11 x 1.11 inches
  • Sales Rank: 18337

Overview

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

• Uncovering the root cause of friction
• Maintaining a positive mind-set
• Untangling the problem together
• Agreeing on a way forward

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.


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