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Digital Business Management Report on

Digital Business Management Report on

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  • ISBN-13: 9783656748175
  • Publisher: GRIN Verlag GmbH
  • Release Date: Oct 08, 2014
  • Pages: 16 pages
  • Dimensions: 0.04 x 10.0 x 7.01 inches


Essay from the year 2012 in the subject Business economics - Business Management, Corporate Governance, grade: C, University of Bedfordshire, course: MSc Finance & Business Management, language: English, abstract: This report deals with field of Digital Business Management and the chosen company for this purpose is the leader of US Low Cost Carrier (LCC) called Southwest Airline, And for completion of this report is critically analysed. This report is composed of four section. In very first section, is analysed in term of information systems implemented by the company. In the second section, Southwest Airline's online business model is carefully observed and analysed. Then in the third phase, Southwest Airlines e-CRM is being evaluated in identifying its customer acquisition and customer retention policy. And in forth and the last section few recommendations are made to strengthen its digital business strategy.

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