Shopping Cart

Free Shipping on Orders over $35!

Front Office

Front Office

Regular price $186.45
  • ISBN-13: 9781138130814
  • Publisher: Routledge
  • Release Date: Oct 28, 2015
  • Edition: 2
  • Pages: 218 pages
  • Dimensions: 0.0 x 0.0 x 0.0 inches

Overview

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Customer Reviews


We Also Recommend