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Jobs to Be Done: A Roadmap for Customer-Centered Innovation

Jobs to Be Done: A Roadmap for Customer-Centered Innovation

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  • ISBN-13: 9780814438039
  • Publisher: AMACOM
  • Release Date: Nov 15, 2016
  • Pages: 224 pages
  • Dimensions: 0.0 x 9.25 x 6.13 inches


Successful innovation doesn't begin with a brainstorming session--it starts with the customer. So in an age of unlimited data, why do more than 50% of new products fail to meet expectations? The truth is that we need to stop asking customers what they want . . . and start examining what they need. First popularized by Clayton Christensen, the Jobs to be Done theory argues that people purchase products and services to solve a specific problem. They're not buying ice cream, for example, but celebration, bonding, and indulgence. The concept is so simple (and can remake how companies approach their markets)--and yet many have lacked a way to put it into practice. This book answers that need. Its groundbreaking Jobs Roadmap guides you through the innovation process, revealing how to: - Gather valuable customer insights - Turn those insights into new product ideas - Test and iterate until you find success Follow the steps in "Jobs to Be Done," and you'll arrive at solutions that are both original and profitable.

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