Lean Sigma initiatives often plateau and fail because the philosophy on which they should be built to ensure sustainability is missing. Business conducted in China is different than in the West. "Change management" is nonexistent as relationships are key when suppliers work with clients and when management/employees interact. This book presents the FUSE (Formulate, Understand, Synthesize, Execute) approach which maximizes performance improvement. It embodies three core Chinese values that achieve these objectives: trust (shin), relationships (guanxi) and reflective thinking (zhi).
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