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Managing Challenging Clients: Building Effective Relationships with Difficult Customers

by A. Oade
Regular price $49.44 Sale price

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  • ISBN-13: 9781349315581
  • Publisher: Palgrave Macmillan
  • Release Date: Jan 29, 2016
  • Edition: 1st ed. 2012
  • Pages: 170 pages
  • Dimensions: 0.0 x 0.0 x 0.0 inches

Overview

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

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