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Mediated Business Interactions: Intercultural Communication Between Speakers of Spanish

Mediated Business Interactions: Intercultural Communication Between Speakers of Spanish

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  • ISBN-13: 9780748637201
  • Publisher: Edinburgh University Press
  • Release Date: Jul 07, 2011
  • Edition: 1
  • Pages: 224 pages
  • Dimensions: 0.7 x 6.3 x 9.3 inches


This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.* Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?* Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?* Does the language seen as a cultural tool reflect a different orientation towards such activities?* What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices?

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