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Quality Management: Quality improvement strategies based on brand management, standards, innovation and CSR practices. The Case of LEGO

Quality Management: Quality improvement strategies based on brand management, standards, innovation and CSR practices. The Case of LEGO

Regular price $70.20
  • ISBN-13: 9783848405541
  • Publisher: LAP LAMBERT Academic Publishing
  • Release Date: Mar 14, 2012
  • Pages: 84 pages
  • Dimensions: 0.19 x 8.66 x 5.91 inches

Overview

The quest for improving Quality Management(QM) has become a necessity in today’s intensely competitive global market-place. This increased interest in QM has opened the doors for new philosophies to emerge concentrating mainly on developing and adopting new quality standards. Due to the recent shift from the Shareholder view to the Stakeholder view many organizations are adopting CSR practices in their management system. Further, growing servicization in manufacturing industry is trying to adopt Service-Dominant view. This facilitates to examine Quality Management philosophy in terms of defining concepts like value creation, customer co-creation. In this book the authors has conducted a longitudinal case study on LEGO to find out the links between the quality improvements strategies of the company based on international Quality Standards, Service Innovation, Brand Management and CSR practices, and how this link leads LEGO towards a Sustainable Business. The authors also advocate that Quality Management is easier to explain using the concept Total Responsibility Management (TRM) instead of Total Quality Management (TQM) since it considers shareholders as a core of doing business.

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