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Service Quality Management in Banking Sector: Research Perspective

Service Quality Management in Banking Sector: Research Perspective

Regular price $65.88
  • ISBN-13: 9783659341045
  • Publisher: LAP Lambert Academic Publishing
  • Release Date: Feb 13, 2015
  • Pages: 148 pages
  • Dimensions: 0.34 x 9.02 x 5.98 inches

Overview

The book discusses the primary data analysis of Service Quality and Customer Satisfaction among Private, Public and Foreign Sector Banks. Content of the book has been developed to fully support the researchers to conduct primary data analysis. Additionally, this book discusses various statistical tests like Factor Analysis, Normality Test, Run-Test, Mean and Standard Deviation Test, One Sample t-Test, Two Sample t-Test, Anova Test, Chi-Square Test, Correlation Analysis and Regression Analysis. It will be useful for Ph.D. scholars, researchers and academicians. This book is invaluable for anyone studying service quality in banking sector.

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