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Service Science: The Foundations of Service Engineering and Management

Service Science: The Foundations of Service Engineering and Management

Regular price $145.23
  • ISBN-13: 9781118108239
  • Publisher: Wiley
  • Release Date: Jul 28, 2014
  • Edition: 1
  • Pages: 336 pages
  • Dimensions: 1.1 x 9.6 x 6.5 inches

Overview

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment

Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage.

Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features:

  • Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures
  • Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics
  • Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services
  • An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science
  • A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management

Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.


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