Tough Calls from the Corner Office: Top Business Leaders Reveal Their Career-Defining Moments
Tough Calls from the Corner Office: Top Business Leaders Reveal Their Career-Defining Moments
Overview
“Tough Calls from the Corner Office offers invaluable insight into the mind of the CEO. Harlan Steinbaum’s book reveals how companies are only as good as the instincts, and the guiding principles of the people who run them.” (Bill Steere, President, Chairman, and CEO of Pfizer)“Harlan Steinbaum has developed a fascinating account of how senior executives faced their single most important decision. His notion of Tough Calls from the Corner Office provides insights rarely derived on management decision-making under difficult conditions.” (Thomas S. Robertson, Dean, Wharton School of Business, University of Pennsylvania)“This book is wonderful. I enjoyed every story -- every part of it. The stories in this book should inspire and give confidence to the many people looking to make their mark in business, or for that matter life.” (General Richard B. Myers, Chairman Joint Chiefs)“Refreshingly intimate and candid, these personal reflections from some of America’s top business leaders offer insight into their choices and decisions. CEOs and those aspiring to lead will find inspiration here.” (Jessica Bibliowicz, CEO, National Financial Partners Corp)“Tough Calls from the Corner Office is a treasure of a book. Stories from a wide array of remarkable and wise business talent reward the reader with invaluable insight into what it means to follow one’s dreams, lead people and maintain a moral compass.” (Jim Gold, President/CEO, Bergdorf Goodman)“Tough Calls from the Corner Office provides a unique opportunity to witness—and learn from —decision-making in action at the highest levels of business in times of crisis.” (Mahendra Gupta, Dean, Olin Business School at Washington University)“This collection of defining moments offers key insights into the birth of some great strategies. Very interesting. What struck me is the diversity and breadth of some of those decisions and how each one became a driving force. This is a great read.” (Cindy Brinkley, Senior Vice Prewident, Talent Development and Chief Diversity Officer, AT&T;)“Tough Calls from the Corner Office” is a great read for anyone who is interested in the interplay between character, luck, and talent in the lives of successful people. ” (Bill DeWitt III, President, St. Louis Cardinals)“Mr. Steinbaum captures the fundamental critical moments of an executive’s life and packages them in a comprehensive and very accessible way. His commentary frames these moments within the larger context of an executive’s life - and the executives’ stories he shares are both rich in their diversity and their relevance.” (Evelyn Williams, Director, Center for Leadership Development & Research, Leadership Laboratories, Graduate School of Business, Stanford University)“This compilation of business success stories will engage anyone looking for inspiration. The stories are varied but the storytellers all share a common characteristic - the instinct to recognize a significant career opportunity” (Francis Fraenkel, Managing Director, Neuberger Berman LLC)“Tough Calls from the Corner Office is a unique casebook of management decision making. Each case is incisive, authoritative, original . . . and short. Harlan Steinbaum’s new book can usefully be read by both students and managers. (Murray L. Weidenbaum, Former Assistant Secretary of the Treasury (1969-1971), former Chairman of the President's Council of Economic Advisors (1981-1982), founder of the Murray Weidenbaum Center On the Economy, Government, and Public Policy, Washington Un)Description
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Overview
“Tough Calls from the Corner Office offers invaluable insight into the mind of the CEO. Harlan Steinbaum’s book reveals how companies are only as good as the instincts, and the guiding principles of the people who run them.” (Bill Steere, President, Chairman, and CEO of Pfizer)“Harlan Steinbaum has developed a fascinating account of how senior executives faced their single most important decision. His notion of Tough Calls from the Corner Office provides insights rarely derived on management decision-making under difficult conditions.” (Thomas S. Robertson, Dean, Wharton School of Business, University of Pennsylvania)“This book is wonderful. I enjoyed every story -- every part of it. The stories in this book should inspire and give confidence to the many people looking to make their mark in business, or for that matter life.” (General Richard B. Myers, Chairman Joint Chiefs)“Refreshingly intimate and candid, these personal reflections from some of America’s top business leaders offer insight into their choices and decisions. CEOs and those aspiring to lead will find inspiration here.” (Jessica Bibliowicz, CEO, National Financial Partners Corp)“Tough Calls from the Corner Office is a treasure of a book. Stories from a wide array of remarkable and wise business talent reward the reader with invaluable insight into what it means to follow one’s dreams, lead people and maintain a moral compass.” (Jim Gold, President/CEO, Bergdorf Goodman)“Tough Calls from the Corner Office provides a unique opportunity to witness—and learn from —decision-making in action at the highest levels of business in times of crisis.” (Mahendra Gupta, Dean, Olin Business School at Washington University)“This collection of defining moments offers key insights into the birth of some great strategies. Very interesting. What struck me is the diversity and breadth of some of those decisions and how each one became a driving force. This is a great read.” (Cindy Brinkley, Senior Vice Prewident, Talent Development and Chief Diversity Officer, AT&T;)“Tough Calls from the Corner Office” is a great read for anyone who is interested in the interplay between character, luck, and talent in the lives of successful people. ” (Bill DeWitt III, President, St. Louis Cardinals)“Mr. Steinbaum captures the fundamental critical moments of an executive’s life and packages them in a comprehensive and very accessible way. His commentary frames these moments within the larger context of an executive’s life - and the executives’ stories he shares are both rich in their diversity and their relevance.” (Evelyn Williams, Director, Center for Leadership Development & Research, Leadership Laboratories, Graduate School of Business, Stanford University)“This compilation of business success stories will engage anyone looking for inspiration. The stories are varied but the storytellers all share a common characteristic - the instinct to recognize a significant career opportunity” (Francis Fraenkel, Managing Director, Neuberger Berman LLC)“Tough Calls from the Corner Office is a unique casebook of management decision making. Each case is incisive, authoritative, original . . . and short. Harlan Steinbaum’s new book can usefully be read by both students and managers. (Murray L. Weidenbaum, Former Assistant Secretary of the Treasury (1969-1971), former Chairman of the President's Council of Economic Advisors (1981-1982), founder of the Murray Weidenbaum Center On the Economy, Government, and Public Policy, Washington Un)Description
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Oops!
Sorry, it looks like some products are not available in selected quantity.
