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Warranty Management and Product Manufacture (Springer Series in Reliability Engineering)

Warranty Management and Product Manufacture (Springer Series in Reliability Engineering)

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  • ISBN-13: 9781849969642
  • Publisher: Springer
  • Release Date: Oct 28, 2010
  • Edition: Softcover reprint of hardcover 1st ed. 2006
  • Pages: 302 pages
  • Dimensions: 0.73 x 9.25 x 6.1 inches

Overview

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.

Shows how to make warranty management an effective tool for enhancing customer satisfaction.

Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.

Written by two of the world’s leading experts in warranty management.


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