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Engaging Your Team: Lessons for Servant Leadership

by David Zanca
Paperback |English |1613144318 | 9781613144312

Engaging Your Team: Lessons for Servant Leadership

by David Zanca
Paperback |English |1613144318 | 9781613144312
Overview

Engaging Your Team: Lessons for Servant Leadership

David Zanca's Lessons Learned on a Journey to Servant Leadership

In a world of polarization, incivility, and questionable leadership values, David Zanca offers a model of leadership based on proven servant leader examples drawn from the Bible, historical figures, current events, and both personal and professional experiences.

These experiences are framed as a set of lessons for the next generation of leaders, regardless of their industry or seniority. Students, professionals, managers, parents, and executives can all benefit from the insightful lessons, examples, and takeaways found within this book.

True to the calling of a servant leader, all the profits from the sale of this book will be donated to charities that either serve those less fortunate or that foster the development of future leaders.

Easy-to-apply lessons for leaders and managers at all stages of life and career

--ABOUT THE AUTHOR: David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in e-commerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.

Prior to joining FedEx, David worked eleven years with Andersen Consulting (now Accenture). He holds an MBA from Emory University and a bachelor's degree from Duke University. He holds multiple professional certifications. David has served in positions of lay leader, trustee, and elder at churches where he and his family have belonged.

David and his wife, Ginny, have been married for over thirty-five years and have two children. His interests begin with family activities and include travel, hiking, college basketball, golf, running, and reading non-fiction.

David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in e-commerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.
ISBN: 1613144318
ISBN13: 9781613144312
Author: David Zanca
Publisher: Innovo Publishing LLC
Format: Paperback
PublicationDate: 2018-09-01
Language: English
PageCount: 230
Dimensions: 6.0 x 0.48 x 9.0 inches
Weight: 11.04 ounces

Engaging Your Team: Lessons for Servant Leadership

David Zanca's Lessons Learned on a Journey to Servant Leadership

In a world of polarization, incivility, and questionable leadership values, David Zanca offers a model of leadership based on proven servant leader examples drawn from the Bible, historical figures, current events, and both personal and professional experiences.

These experiences are framed as a set of lessons for the next generation of leaders, regardless of their industry or seniority. Students, professionals, managers, parents, and executives can all benefit from the insightful lessons, examples, and takeaways found within this book.

True to the calling of a servant leader, all the profits from the sale of this book will be donated to charities that either serve those less fortunate or that foster the development of future leaders.

Easy-to-apply lessons for leaders and managers at all stages of life and career

--ABOUT THE AUTHOR: David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in e-commerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.

Prior to joining FedEx, David worked eleven years with Andersen Consulting (now Accenture). He holds an MBA from Emory University and a bachelor's degree from Duke University. He holds multiple professional certifications. David has served in positions of lay leader, trustee, and elder at churches where he and his family have belonged.

David and his wife, Ginny, have been married for over thirty-five years and have two children. His interests begin with family activities and include travel, hiking, college basketball, golf, running, and reading non-fiction.

David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in e-commerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.
Editorial Reviews

Engaging Your Team] is a strong and practical guide for all leaders, regardless of their years of experience. It is particularly helpful in a mentoring, training, or teaching situation.

--Chris Hjelm, CIO at Kroger Co.


David's book is a practical guide on how to be a thoughtful, intentional, and impactful servant leader.

--Lynn Ballinger, CSC, Ballinger Executive Coaching


The context and stories in this book capture the power that a caring, common sense leader, like David, has on an organization's productivity and quality of life, all congruent to four principles (leadership matters, organization structure matters, performance management matters, and culture matters). I've personally worked around David for almost a decade at FedEx, and he has now captured in words exactly how he managed himself, his projects, his teams, and his peers, regardless of how difficult the situation. He has made tangible in the book what appeared to be intangible.

--Charlie Feld, Feld Group


ABOUT THE AUTHOR: David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in ecommerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical. Prior to joining FedEx, David worked eleven years with Andersen Consulting (now Accenture). He holds an MBA from Emory University and a bachelor's degree from Duke University. He holds multiple professional certifications. David has served in positions of lay leader, trustee, and elder at churches where he and his family have belonged. David and his wife, Ginny, have been married for over thirty-five years and have two children. His interests begin with family activities and include travel, hiking, college basketball, golf, running, and reading non-fiction.

Books - New and Used

The following guidelines apply to books:

  • New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Shipping Fees

  • Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
  • Packages are shipped from Monday to Friday.
  • No additional fees and charges.

Delivery Times

The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.

Estimated delivery times:

  • Standard Shipping: 5-8 business days
  • Expedited Shipping: 3-5 business days

Shipping method varies depending on what is being shipped.  

Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. 

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.

Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.

If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:

  • Item(s) no longer needed or wanted.
  • Item(s) returned to us due to an invalid or incomplete address.
  • Item(s) returned to us that were not a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping Cost


We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Overview

Engaging Your Team: Lessons for Servant Leadership

David Zanca's Lessons Learned on a Journey to Servant Leadership

In a world of polarization, incivility, and questionable leadership values, David Zanca offers a model of leadership based on proven servant leader examples drawn from the Bible, historical figures, current events, and both personal and professional experiences.

These experiences are framed as a set of lessons for the next generation of leaders, regardless of their industry or seniority. Students, professionals, managers, parents, and executives can all benefit from the insightful lessons, examples, and takeaways found within this book.

True to the calling of a servant leader, all the profits from the sale of this book will be donated to charities that either serve those less fortunate or that foster the development of future leaders.

Easy-to-apply lessons for leaders and managers at all stages of life and career

--ABOUT THE AUTHOR: David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in e-commerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.

Prior to joining FedEx, David worked eleven years with Andersen Consulting (now Accenture). He holds an MBA from Emory University and a bachelor's degree from Duke University. He holds multiple professional certifications. David has served in positions of lay leader, trustee, and elder at churches where he and his family have belonged.

David and his wife, Ginny, have been married for over thirty-five years and have two children. His interests begin with family activities and include travel, hiking, college basketball, golf, running, and reading non-fiction.

David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in e-commerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.
ISBN: 1613144318
ISBN13: 9781613144312
Author: David Zanca
Publisher: Innovo Publishing LLC
Format: Paperback
PublicationDate: 2018-09-01
Language: English
PageCount: 230
Dimensions: 6.0 x 0.48 x 9.0 inches
Weight: 11.04 ounces

Engaging Your Team: Lessons for Servant Leadership

David Zanca's Lessons Learned on a Journey to Servant Leadership

In a world of polarization, incivility, and questionable leadership values, David Zanca offers a model of leadership based on proven servant leader examples drawn from the Bible, historical figures, current events, and both personal and professional experiences.

These experiences are framed as a set of lessons for the next generation of leaders, regardless of their industry or seniority. Students, professionals, managers, parents, and executives can all benefit from the insightful lessons, examples, and takeaways found within this book.

True to the calling of a servant leader, all the profits from the sale of this book will be donated to charities that either serve those less fortunate or that foster the development of future leaders.

Easy-to-apply lessons for leaders and managers at all stages of life and career

--ABOUT THE AUTHOR: David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in e-commerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.

Prior to joining FedEx, David worked eleven years with Andersen Consulting (now Accenture). He holds an MBA from Emory University and a bachelor's degree from Duke University. He holds multiple professional certifications. David has served in positions of lay leader, trustee, and elder at churches where he and his family have belonged.

David and his wife, Ginny, have been married for over thirty-five years and have two children. His interests begin with family activities and include travel, hiking, college basketball, golf, running, and reading non-fiction.

David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in e-commerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.
Editorial Reviews

Engaging Your Team] is a strong and practical guide for all leaders, regardless of their years of experience. It is particularly helpful in a mentoring, training, or teaching situation.

--Chris Hjelm, CIO at Kroger Co.


David's book is a practical guide on how to be a thoughtful, intentional, and impactful servant leader.

--Lynn Ballinger, CSC, Ballinger Executive Coaching


The context and stories in this book capture the power that a caring, common sense leader, like David, has on an organization's productivity and quality of life, all congruent to four principles (leadership matters, organization structure matters, performance management matters, and culture matters). I've personally worked around David for almost a decade at FedEx, and he has now captured in words exactly how he managed himself, his projects, his teams, and his peers, regardless of how difficult the situation. He has made tangible in the book what appeared to be intangible.

--Charlie Feld, Feld Group


ABOUT THE AUTHOR: David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in ecommerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical. Prior to joining FedEx, David worked eleven years with Andersen Consulting (now Accenture). He holds an MBA from Emory University and a bachelor's degree from Duke University. He holds multiple professional certifications. David has served in positions of lay leader, trustee, and elder at churches where he and his family have belonged. David and his wife, Ginny, have been married for over thirty-five years and have two children. His interests begin with family activities and include travel, hiking, college basketball, golf, running, and reading non-fiction.

Books - New and Used

The following guidelines apply to books:

  • New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Shipping Fees

  • Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
  • Packages are shipped from Monday to Friday.
  • No additional fees and charges.

Delivery Times

The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.

Estimated delivery times:

  • Standard Shipping: 5-8 business days
  • Expedited Shipping: 3-5 business days

Shipping method varies depending on what is being shipped.  

Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. 

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.

Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.

If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:

  • Item(s) no longer needed or wanted.
  • Item(s) returned to us due to an invalid or incomplete address.
  • Item(s) returned to us that were not a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping Cost


We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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