In
Just Say Yes! Robert Schnase shows church leaders how to unleash people for fruitful ministry. He teaches leaders to spot their own nay-saying, and gives specific instructions for reversing the culture of 'No' that has become so prevalent in many churches. Step by step, Schnase shows readers--pastors, other church leaders, and congregants--how to make significant change in their attitude and actions, to become a permission-giving church. This set of resources is the next step in the author's effort to reshape church leaders across the mainline denomination. Just Say Yes! Becoming a Permission-Giving Church give church leaders what they need in order to begin implementing the principles in the original book. It starts with a group study experience for church leaders, facilitated by a senior leader (typically the pastor). The study can be done in as little as 3 hours or, if groups watch all the videos and do all the optional exercises and activities, up to 6 hours total. The sessions can be used as a single-day retreat or broken up into 3 or 6 separate sessions. They can be stand-alone sessions, or incorporated into meetings for staff and lay leaders. The Leader Guide includes instructions and guidance for leaders in planning, hosting, debriefing and following up after the experience. Using this resource, plus the included customizable PowerPoint slides and the video Stories of Permission, a pastor or other key leader can effectively facilitate an extraordinary group experience resulting in transformation for the congregation. The Participant Guide is a complete workbook and devotion guide for church leaders--staff and laity--who participate in the Permission-Giving group experience. These will typically be church councils, staff teams, committee chairs, ministry team leaders, and the like. The Guide includes prompts to reinforce the material shared in the videos and by the facilitator, questions for reflection and discussion, and specific action steps for becoming permission-giving leaders in the church. It includes plenty of room for writing and note taking during the group experience. It also includes a 7-day Devotional, which the participant can complete either during or after the group experience. The group experience includes 6 inspiring and compelling videos from real church settings. Several additional video clips are also available, for groups wanting to spend more time exploring ideas together. A printed 4-Week Devotional is also available, and can be used by individual church members autonomously, or (ideally) used by every member as a personal study guide accompanying the 4-Week Sermon & Worship series. The material is flexible and accessible for all adult readers, and can be done in one sitting or spread throughout the week. This study consists of a Leader Guide, Participant Guide, DVD, a Devotional Guide and free Customizable Downloadable Resources. The DVD has 8 video stories showing the Permission-Giving Church in action, 3 brief videos essays demonstrating the essentials of a permission-giving church and 1 video promo for inviting participation in the Just Say Yes! experience.
Just Say Yes! Participant Guide (Just Say Yes! series)
Paperback
|English
|1501825283
|
9781501825286
Just Say Yes! Participant Guide (Just Say Yes! series)
Paperback
|English
|1501825283
|
9781501825286
Overview
ISBN: 1501825283
ISBN13: 9781501825286
Author: Robert Schnase
Publisher: Abingdon Press
Format: Paperback
PublicationDate: 2016-05-17
Language: English
PageCount: 80
Dimensions: 8.5 x 0.19 x 10.9
inches
Weight:
7.2 ounces
Description
In
Just Say Yes! Robert Schnase shows church leaders how to unleash people for fruitful ministry. He teaches leaders to spot their own nay-saying, and gives specific instructions for reversing the culture of 'No' that has become so prevalent in many churches. Step by step, Schnase shows readers--pastors, other church leaders, and congregants--how to make significant change in their attitude and actions, to become a permission-giving church. This set of resources is the next step in the author's effort to reshape church leaders across the mainline denomination. Just Say Yes! Becoming a Permission-Giving Church give church leaders what they need in order to begin implementing the principles in the original book. It starts with a group study experience for church leaders, facilitated by a senior leader (typically the pastor). The study can be done in as little as 3 hours or, if groups watch all the videos and do all the optional exercises and activities, up to 6 hours total. The sessions can be used as a single-day retreat or broken up into 3 or 6 separate sessions. They can be stand-alone sessions, or incorporated into meetings for staff and lay leaders. The Leader Guide includes instructions and guidance for leaders in planning, hosting, debriefing and following up after the experience. Using this resource, plus the included customizable PowerPoint slides and the video Stories of Permission, a pastor or other key leader can effectively facilitate an extraordinary group experience resulting in transformation for the congregation. The Participant Guide is a complete workbook and devotion guide for church leaders--staff and laity--who participate in the Permission-Giving group experience. These will typically be church councils, staff teams, committee chairs, ministry team leaders, and the like. The Guide includes prompts to reinforce the material shared in the videos and by the facilitator, questions for reflection and discussion, and specific action steps for becoming permission-giving leaders in the church. It includes plenty of room for writing and note taking during the group experience. It also includes a 7-day Devotional, which the participant can complete either during or after the group experience. The group experience includes 6 inspiring and compelling videos from real church settings. Several additional video clips are also available, for groups wanting to spend more time exploring ideas together. A printed 4-Week Devotional is also available, and can be used by individual church members autonomously, or (ideally) used by every member as a personal study guide accompanying the 4-Week Sermon & Worship series. The material is flexible and accessible for all adult readers, and can be done in one sitting or spread throughout the week. This study consists of a Leader Guide, Participant Guide, DVD, a Devotional Guide and free Customizable Downloadable Resources. The DVD has 8 video stories showing the Permission-Giving Church in action, 3 brief videos essays demonstrating the essentials of a permission-giving church and 1 video promo for inviting participation in the Just Say Yes! experience.
Just Say Yes! Robert Schnase shows church leaders how to unleash people for fruitful ministry. He teaches leaders to spot their own nay-saying, and gives specific instructions for reversing the culture of 'No' that has become so prevalent in many churches. Step by step, Schnase shows readers--pastors, other church leaders, and congregants--how to make significant change in their attitude and actions, to become a permission-giving church. This set of resources is the next step in the author's effort to reshape church leaders across the mainline denomination. Just Say Yes! Becoming a Permission-Giving Church give church leaders what they need in order to begin implementing the principles in the original book. It starts with a group study experience for church leaders, facilitated by a senior leader (typically the pastor). The study can be done in as little as 3 hours or, if groups watch all the videos and do all the optional exercises and activities, up to 6 hours total. The sessions can be used as a single-day retreat or broken up into 3 or 6 separate sessions. They can be stand-alone sessions, or incorporated into meetings for staff and lay leaders. The Leader Guide includes instructions and guidance for leaders in planning, hosting, debriefing and following up after the experience. Using this resource, plus the included customizable PowerPoint slides and the video Stories of Permission, a pastor or other key leader can effectively facilitate an extraordinary group experience resulting in transformation for the congregation. The Participant Guide is a complete workbook and devotion guide for church leaders--staff and laity--who participate in the Permission-Giving group experience. These will typically be church councils, staff teams, committee chairs, ministry team leaders, and the like. The Guide includes prompts to reinforce the material shared in the videos and by the facilitator, questions for reflection and discussion, and specific action steps for becoming permission-giving leaders in the church. It includes plenty of room for writing and note taking during the group experience. It also includes a 7-day Devotional, which the participant can complete either during or after the group experience. The group experience includes 6 inspiring and compelling videos from real church settings. Several additional video clips are also available, for groups wanting to spend more time exploring ideas together. A printed 4-Week Devotional is also available, and can be used by individual church members autonomously, or (ideally) used by every member as a personal study guide accompanying the 4-Week Sermon & Worship series. The material is flexible and accessible for all adult readers, and can be done in one sitting or spread throughout the week. This study consists of a Leader Guide, Participant Guide, DVD, a Devotional Guide and free Customizable Downloadable Resources. The DVD has 8 video stories showing the Permission-Giving Church in action, 3 brief videos essays demonstrating the essentials of a permission-giving church and 1 video promo for inviting participation in the Just Say Yes! experience.
About the Author
Robert Schnase is bishop of the Rio Texas Conference of The United Methodist Church. Schnase is the author of Five Practices of Fruitful Congregations, a best-selling book on congregational ministry that has ignited a common interest among churches and their leaders around its themes of radical hospitality, passionate worship, intentional faith development, risk-taking mission and service, and extravagant generosity. Five Practices has reached a global community with translations in Korean, Spanish, Russian, Hungarian, and German. Robert is also the author of Just Say Yes!, Receiving God's Love, Remember the Future, Five Practices of Fruitful Living, and others.
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Overview
In
Just Say Yes! Robert Schnase shows church leaders how to unleash people for fruitful ministry. He teaches leaders to spot their own nay-saying, and gives specific instructions for reversing the culture of 'No' that has become so prevalent in many churches. Step by step, Schnase shows readers--pastors, other church leaders, and congregants--how to make significant change in their attitude and actions, to become a permission-giving church. This set of resources is the next step in the author's effort to reshape church leaders across the mainline denomination. Just Say Yes! Becoming a Permission-Giving Church give church leaders what they need in order to begin implementing the principles in the original book. It starts with a group study experience for church leaders, facilitated by a senior leader (typically the pastor). The study can be done in as little as 3 hours or, if groups watch all the videos and do all the optional exercises and activities, up to 6 hours total. The sessions can be used as a single-day retreat or broken up into 3 or 6 separate sessions. They can be stand-alone sessions, or incorporated into meetings for staff and lay leaders. The Leader Guide includes instructions and guidance for leaders in planning, hosting, debriefing and following up after the experience. Using this resource, plus the included customizable PowerPoint slides and the video Stories of Permission, a pastor or other key leader can effectively facilitate an extraordinary group experience resulting in transformation for the congregation. The Participant Guide is a complete workbook and devotion guide for church leaders--staff and laity--who participate in the Permission-Giving group experience. These will typically be church councils, staff teams, committee chairs, ministry team leaders, and the like. The Guide includes prompts to reinforce the material shared in the videos and by the facilitator, questions for reflection and discussion, and specific action steps for becoming permission-giving leaders in the church. It includes plenty of room for writing and note taking during the group experience. It also includes a 7-day Devotional, which the participant can complete either during or after the group experience. The group experience includes 6 inspiring and compelling videos from real church settings. Several additional video clips are also available, for groups wanting to spend more time exploring ideas together. A printed 4-Week Devotional is also available, and can be used by individual church members autonomously, or (ideally) used by every member as a personal study guide accompanying the 4-Week Sermon & Worship series. The material is flexible and accessible for all adult readers, and can be done in one sitting or spread throughout the week. This study consists of a Leader Guide, Participant Guide, DVD, a Devotional Guide and free Customizable Downloadable Resources. The DVD has 8 video stories showing the Permission-Giving Church in action, 3 brief videos essays demonstrating the essentials of a permission-giving church and 1 video promo for inviting participation in the Just Say Yes! experience.
Just Say Yes! Robert Schnase shows church leaders how to unleash people for fruitful ministry. He teaches leaders to spot their own nay-saying, and gives specific instructions for reversing the culture of 'No' that has become so prevalent in many churches. Step by step, Schnase shows readers--pastors, other church leaders, and congregants--how to make significant change in their attitude and actions, to become a permission-giving church. This set of resources is the next step in the author's effort to reshape church leaders across the mainline denomination. Just Say Yes! Becoming a Permission-Giving Church give church leaders what they need in order to begin implementing the principles in the original book. It starts with a group study experience for church leaders, facilitated by a senior leader (typically the pastor). The study can be done in as little as 3 hours or, if groups watch all the videos and do all the optional exercises and activities, up to 6 hours total. The sessions can be used as a single-day retreat or broken up into 3 or 6 separate sessions. They can be stand-alone sessions, or incorporated into meetings for staff and lay leaders. The Leader Guide includes instructions and guidance for leaders in planning, hosting, debriefing and following up after the experience. Using this resource, plus the included customizable PowerPoint slides and the video Stories of Permission, a pastor or other key leader can effectively facilitate an extraordinary group experience resulting in transformation for the congregation. The Participant Guide is a complete workbook and devotion guide for church leaders--staff and laity--who participate in the Permission-Giving group experience. These will typically be church councils, staff teams, committee chairs, ministry team leaders, and the like. The Guide includes prompts to reinforce the material shared in the videos and by the facilitator, questions for reflection and discussion, and specific action steps for becoming permission-giving leaders in the church. It includes plenty of room for writing and note taking during the group experience. It also includes a 7-day Devotional, which the participant can complete either during or after the group experience. The group experience includes 6 inspiring and compelling videos from real church settings. Several additional video clips are also available, for groups wanting to spend more time exploring ideas together. A printed 4-Week Devotional is also available, and can be used by individual church members autonomously, or (ideally) used by every member as a personal study guide accompanying the 4-Week Sermon & Worship series. The material is flexible and accessible for all adult readers, and can be done in one sitting or spread throughout the week. This study consists of a Leader Guide, Participant Guide, DVD, a Devotional Guide and free Customizable Downloadable Resources. The DVD has 8 video stories showing the Permission-Giving Church in action, 3 brief videos essays demonstrating the essentials of a permission-giving church and 1 video promo for inviting participation in the Just Say Yes! experience.
ISBN: 1501825283
ISBN13: 9781501825286
Author: Robert Schnase
Publisher: Abingdon Press
Format: Paperback
PublicationDate: 2016-05-17
Language: English
PageCount: 80
Dimensions: 8.5 x 0.19 x 10.9
inches
Weight:
7.2 ounces
Description
In
Just Say Yes! Robert Schnase shows church leaders how to unleash people for fruitful ministry. He teaches leaders to spot their own nay-saying, and gives specific instructions for reversing the culture of 'No' that has become so prevalent in many churches. Step by step, Schnase shows readers--pastors, other church leaders, and congregants--how to make significant change in their attitude and actions, to become a permission-giving church. This set of resources is the next step in the author's effort to reshape church leaders across the mainline denomination. Just Say Yes! Becoming a Permission-Giving Church give church leaders what they need in order to begin implementing the principles in the original book. It starts with a group study experience for church leaders, facilitated by a senior leader (typically the pastor). The study can be done in as little as 3 hours or, if groups watch all the videos and do all the optional exercises and activities, up to 6 hours total. The sessions can be used as a single-day retreat or broken up into 3 or 6 separate sessions. They can be stand-alone sessions, or incorporated into meetings for staff and lay leaders. The Leader Guide includes instructions and guidance for leaders in planning, hosting, debriefing and following up after the experience. Using this resource, plus the included customizable PowerPoint slides and the video Stories of Permission, a pastor or other key leader can effectively facilitate an extraordinary group experience resulting in transformation for the congregation. The Participant Guide is a complete workbook and devotion guide for church leaders--staff and laity--who participate in the Permission-Giving group experience. These will typically be church councils, staff teams, committee chairs, ministry team leaders, and the like. The Guide includes prompts to reinforce the material shared in the videos and by the facilitator, questions for reflection and discussion, and specific action steps for becoming permission-giving leaders in the church. It includes plenty of room for writing and note taking during the group experience. It also includes a 7-day Devotional, which the participant can complete either during or after the group experience. The group experience includes 6 inspiring and compelling videos from real church settings. Several additional video clips are also available, for groups wanting to spend more time exploring ideas together. A printed 4-Week Devotional is also available, and can be used by individual church members autonomously, or (ideally) used by every member as a personal study guide accompanying the 4-Week Sermon & Worship series. The material is flexible and accessible for all adult readers, and can be done in one sitting or spread throughout the week. This study consists of a Leader Guide, Participant Guide, DVD, a Devotional Guide and free Customizable Downloadable Resources. The DVD has 8 video stories showing the Permission-Giving Church in action, 3 brief videos essays demonstrating the essentials of a permission-giving church and 1 video promo for inviting participation in the Just Say Yes! experience.
Just Say Yes! Robert Schnase shows church leaders how to unleash people for fruitful ministry. He teaches leaders to spot their own nay-saying, and gives specific instructions for reversing the culture of 'No' that has become so prevalent in many churches. Step by step, Schnase shows readers--pastors, other church leaders, and congregants--how to make significant change in their attitude and actions, to become a permission-giving church. This set of resources is the next step in the author's effort to reshape church leaders across the mainline denomination. Just Say Yes! Becoming a Permission-Giving Church give church leaders what they need in order to begin implementing the principles in the original book. It starts with a group study experience for church leaders, facilitated by a senior leader (typically the pastor). The study can be done in as little as 3 hours or, if groups watch all the videos and do all the optional exercises and activities, up to 6 hours total. The sessions can be used as a single-day retreat or broken up into 3 or 6 separate sessions. They can be stand-alone sessions, or incorporated into meetings for staff and lay leaders. The Leader Guide includes instructions and guidance for leaders in planning, hosting, debriefing and following up after the experience. Using this resource, plus the included customizable PowerPoint slides and the video Stories of Permission, a pastor or other key leader can effectively facilitate an extraordinary group experience resulting in transformation for the congregation. The Participant Guide is a complete workbook and devotion guide for church leaders--staff and laity--who participate in the Permission-Giving group experience. These will typically be church councils, staff teams, committee chairs, ministry team leaders, and the like. The Guide includes prompts to reinforce the material shared in the videos and by the facilitator, questions for reflection and discussion, and specific action steps for becoming permission-giving leaders in the church. It includes plenty of room for writing and note taking during the group experience. It also includes a 7-day Devotional, which the participant can complete either during or after the group experience. The group experience includes 6 inspiring and compelling videos from real church settings. Several additional video clips are also available, for groups wanting to spend more time exploring ideas together. A printed 4-Week Devotional is also available, and can be used by individual church members autonomously, or (ideally) used by every member as a personal study guide accompanying the 4-Week Sermon & Worship series. The material is flexible and accessible for all adult readers, and can be done in one sitting or spread throughout the week. This study consists of a Leader Guide, Participant Guide, DVD, a Devotional Guide and free Customizable Downloadable Resources. The DVD has 8 video stories showing the Permission-Giving Church in action, 3 brief videos essays demonstrating the essentials of a permission-giving church and 1 video promo for inviting participation in the Just Say Yes! experience.
About the Author
Robert Schnase is bishop of the Rio Texas Conference of The United Methodist Church. Schnase is the author of Five Practices of Fruitful Congregations, a best-selling book on congregational ministry that has ignited a common interest among churches and their leaders around its themes of radical hospitality, passionate worship, intentional faith development, risk-taking mission and service, and extravagant generosity. Five Practices has reached a global community with translations in Korean, Spanish, Russian, Hungarian, and German. Robert is also the author of Just Say Yes!, Receiving God's Love, Remember the Future, Five Practices of Fruitful Living, and others.
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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